9bbd9 Privacy Policy: How We Handle Your Information
9bbd9 collects only the account and transaction data needed to run your wallet, process payments through Nagad, Rocket or Bank Transfer, and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
Account data handled with care
Nagad, Rocket, Bank Transfer context
Your choices clearly set out
Contact route published below
POLICY SCOPE DETAIL
What This Policy Covers and How We Apply It
When you open an account with 9bbd9, we collect the information you submit at registration — your name, contact details and any identity verification documents required to activate your wallet. We also record transaction references linked to deposits or withdrawals made through Nagad, Rocket or Bank Transfer so that both sides of the account ledger can be confirmed if a dispute arises. Browsing data — session tokens, device type, browser version and IP address — is collected automatically to keep your login secure and to detect unusual activity on your account. We do not sell this data to third parties for marketing purposes. Retention periods apply: active account data is kept while your account remains open; transaction records are retained for as long as required by our operating obligations or until you request a review. Cookies placed by our site are used for session management and site performance only; you can adjust cookie preferences through your browser settings at any time. Where third-party game content from studios such as Spadegaming, Bigtime Gaming, Joker or CQ9 is loaded in the lobby, those studios operate under their own data practices for game-session telemetry. This policy does not extend to their systems. Availability of our service, and therefore the scope of data processing, depends on local law and eligible regions.
Nagad transaction references retained for account verification
Rocket payment records held under operating obligations
Bank Transfer deposit logs accessible via account history
Cookie preferences adjustable in your browser
INSIDE VS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every data point that touches your session falls under this policy. We apply it clearly to what we control directly — your account, your wallet transactions and the pages you browse on our site. Third-party systems sit outside its boundary. Knowing the difference helps you direct any data question to the right place.
Account Access
All personal details you submit at registration, login records and account preference changes are within scope. If you want to review or correct any of this, you can raise a request through our published support route.
Wallet Transactions
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer generate reference records in our system. These records are within scope and can be reviewed from your account history tab after you log in.
Site Content
Pages you browse, session duration and device type are collected for security and performance. This data is within scope, stored only for as long as operationally necessary, and is not shared with advertisers.
Third-Party Services
Game-session data handled inside studio environments — Spadegaming, Bigtime Gaming, Joker, CQ9 — falls outside this policy. Those studios maintain their own data practices; we cannot act on requests that concern their internal telemetry.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have concrete steps available to you, not just abstract rights. From the moment your account is active, you can log in and navigate to Account Settings to review the personal details we hold on file. If anything is incorrect — a contact number entered at registration, for example — you can update it directly in the settings fields shown there. For details you cannot edit yourself, such as identity verification records, you can submit a correction request through our support contact route and we will review it against the documents on file. Transaction records linked to Nagad, Rocket or Bank Transfer deposits appear in your account history and are available to you at any time while your account is open. If you want to understand what specific data we hold, or if you believe data has been processed in a way this policy does not cover, raise the question in writing through the contact route listed in the support section below. We will respond through the same channel. Closing your account does not automatically delete all records; some transaction data is retained under our operating obligations even after closure, and we will tell you which categories those are when you make the request.
Review Your Records
Log in and open Account Settings to see the personal details currently on file. Transaction history for Nagad, Rocket and Bank Transfer is available directly from the history tab — no separate request needed.
Correct Account Details
Update your contact details in Account Settings at any time. For identity documents or verification records that the settings fields do not cover, submit a written correction request through the support route below.
Raise a Data Question
If you want to know exactly what we hold, or if you believe a data-handling step was not consistent with this policy, contact us in writing. We respond through the same channel you used, so keep a record of your message.
Request Account Closure
You can request account closure through support. We will confirm which data categories are deleted immediately and which are retained under our operating obligations, so you have a clear picture before we proceed.
CONTACT US DIRECTLY
How to Reach Us About This Policy
Any question about how we handle your data — whether it is about a specific transaction record, a correction request or a general privacy question — should come to us through one of the routes below. We only act on requests we can verify, so please include your registered account details when you write.
Live Chat
Open the chat window from any page while logged in. Identify your account and state that your question relates to the privacy policy so our team routes it correctly from the start.
Email Support
Send your written request to the support email address published in the Help section of your account area. Include your registered contact detail and describe the specific data point your request covers.
Account Help Section
The Help section inside your logged-in account lists published support routes and request forms. Use the privacy or data-request category when submitting so the correct team picks it up without delay.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply defined practices across the four areas below to make sure your account data is handled consistently. These are not aspirational statements — each one describes a process you can verify through your account or through a written request to our support team.
Data Retention
Active account records are kept while your account is open. Transaction logs for Nagad, Rocket and Bank Transfer deposits are retained for as long as our operating obligations require. We confirm exact retention periods on request through the support route.
Cookie Management
We place session and performance cookies only. No advertising cookies are set by our site. You can review and adjust which cookies your browser accepts at any time through your browser's privacy or site-data settings without losing your login session.
Account Security
Login sessions are tied to your registered device and network context. Unusual access patterns trigger a verification step before the session continues. If you notice account activity you did not initiate, contact support immediately through live chat.
Policy Changes
When this policy changes in a material way, we publish the updated version at this address and note the change date at the top of the page. Continuing to use your account after a published change means the updated terms apply to your data going forward.
POLICY FAQ
Frequently Asked Questions About Your Privacy
These are the questions we receive most often about data handling, account records and how to reach us. If your question is not covered here, use the support contact route above and we will respond in writing.
What personal data does 9bbd9 collect when I register?
We collect the name, contact details and any identity verification documents you submit at registration. We also record your login history and session data — device type, browser and IP address — for account security purposes. We do not collect data beyond what is needed to run your account.
Are my Nagad and Rocket transaction records stored, and for how long?
Yes. Reference records for every Nagad, Rocket and Bank Transfer transaction are stored in your account history. Retention runs for as long as our operating obligations require. You can view your own transaction history at any time from the history tab while logged in.
Can I request a copy of the data held on my account?
Yes. Submit a written request through the email support route or the in-account Help section, including your registered contact detail. We will respond through the same channel with the specific data categories we hold and the format in which we can provide them.
Does 9bbd9 share my data with the game studios in the lobby?
Game-session telemetry inside studio environments — Spadegaming, Bigtime Gaming, Joker, CQ9 — is handled by those studios under their own data practices. We do not pass your registration or wallet data to them. Their systems are outside the scope of this policy.
How do I update incorrect details on my account?
Log in and open Account Settings to edit your contact details directly. For identity or verification records that cannot be edited through the settings fields, submit a correction request in writing through live chat or email support, including your account reference and the correction needed.
What happens to my data if I close my account?
Some data is deleted on closure; transaction records linked to Nagad, Rocket and Bank Transfer are retained under our operating obligations even after the account closes. When you submit a closure request, we will confirm exactly which categories are retained and for how long before we proceed.
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